Shipping

Golden Leaf follows the following shipping procedures.

BASIC SHIPPING: Loomis or Purolator Delivery Service

All truck freight orders are either prepaid or on a Net 10. If you are a COD customer, please make arrangements prior to shipping your order. If you are unsure, please ask your salesperson.

Toll Free: 1-866-640-1324
Local: 1-905-850-3433

Ordering

Hours: 8:30-5:00 Monday - Friday
All ordering is still done through the Toronto Warehouse.(Canadian Orders)
Phone: 1-866-640-1324 FAX: 1-905-850-1722

Minimum order amount $300.00
Below minimum order charge: $15.00
Minimum order amount for freight free shipping via Purolator(excluding oversize items, gas tanks,
bumpers and large sheet metal parts) $2,500.00
Minimum order amount for freight free shipping via common carrier (LTL Truck): $4,500.00
Drop shipments to your customers are available upon request. There is a per shipment drop ship charge of: $20.00 for Loomis/Purolator and $30.00 for Truck shipments.

Orders for same day shipping are required before 11: A.M.
(We can not always accomodate your requests for same day shipping. Please do not promise your customer next day service. Check with your salesperson first.)

Orders exceeding $3,000.00 will automatically be awarded a 3% discount off of all discountable items.
All items except ones marked Truck Freight Only are able to be shipped via Loomis or Purolator.

Truck freight items are marked with...
Items Recommended for truck freight are marked with...

Delivery

For those of you lucky enough to be within our local delivery areas the following applies.
Minimum order for free delivery: $300.00
There is a below minimum order delivery charge per order: $20.00

Please note the above will be followed.
The delivery area for Toronto is: GTA, Mississauga, Brampton & Markham
If you have a question as to whether you are included in our delivery areas, please ask your salesperson.
If you are receiving a delivery order and are a COD customer, please be prepared to pay our driver on delivery. If it becomes necessary to ship a delivery order we will do so at our expense.

Returns

To start our paper trail, please fax us your problems. Called in returns are just as likely to be forgotten as not. To insure us handling your return efficiently, please fax a copy of the return request sheet.

Sometimes accidents happen. No one is more aware of this than us.
The simple rules for returns are as follows:
1. Defective parts, get a return Authorization and return it within 120 days from the date of purchase. Your freight will be reimbursed. There is no freight reimbursement for returns after 120 days.
2. We send you the wrong part? Get an RA and return it. Your freight will be reimbursed.
3. You order the wrong part? Get an RA and return it. There is no freight reimbursement for incorrectly ordered parts.
4. Don't want or overstock, get an RA and return it. There is no freight reimbursement for unwanted stock and it could be assessed a 20% restock charge.

Return Authorizations are dated and good for only 30 calendar days from the day of issue. After the 30 day period you will get a reminder with an extra 2 weeks. After that period they are voided. If you get an RA, please insure the product is returned within a reasonable time.

Items returned without an RA are subject to return to the sender.

If you ship a return without an RA, call and ask about the ?all of Shame? (You could be there) You will not be notified that we have received your return.

A 20% restock charge may apply to old or unwanted product. If there is a question as to whether you will be charged a restock charge, please ask your salesperson before returning overstocked, unwanted or misordered parts.

Credit

Payment and Credit Policy

All orders are shipped Purolator. COD unless otherwise specified. Company checks are gladly accepted for Purolator. COD deliveries and truck freight prepayments. Should your check be returned for any reason, you will be assesed a $15.00 returned check charge for each returned check. If we receive back any more than two (2) returned checks in a six month period, your check priveledges will be terminated and all COD orders will have to be paid via Cashier? Check or Money order. Once terminated, you will be on Cash Only for a period of six (6) months.***

Other methods of payment are:
Prepaid: Credit Card
Net Account: Reserved for long time accounts with an established credit rating with us.
Advance Payment: Mailing a check before the shipment leaves our facility.

Unless prepaid with a credit card or a net account, all truck shipments MUST BE ADVANCE PAYMENT! Totals for truck shipments will be given to you upon final invoicing of your order. All advance payment truck shipments not paid with-in 7 days of notification of total will be returned to stock.
***Golden Leaf reserves the right to refuse service to any company not complying with payment or credit terms.

Damage

Warranty & Damage Information
If, for any reason, you are not satisfied with the quality of any reproduction part purchased from GLA, you may return it for a full refund with-in 30 days from the date of purchase. (Invoice date) If the part fails for any reason (excluding chroming) you may have your customer return it to us (freight prepaid) with proof of purchase for an immediate replacement.
This warranty supercedes any other warranty expressed or implied.

Dealers please read carefully!
All packages should be inspected immediately upon delivery. The carrier should be notified as soon as possible if there is any notable damage. Advise our sales staff of any shipping damage if the shipment was sent Purolator. In the case of truck shipments it is the consignee? (your) responsibility to notify the freight company driver of any noted damage and to file the freight claim. In the event of getting a truck shipment, please make sure you check all items suseptable to damage. Hoods, fenders, quarter panels etc. If you do not check your freight, any damage incurred is your responsibility and will not be covered by our damage return policy. If you cannot check your freight upon delivery, sign the freight bill ?ENDING INSPECTION?If you do not, you can be liable for any or all damage in your truck shipment. It is very important you or your employees understand that there is no Didden Damage in truck freight. If it is too late or the driver can't wait for you to inspect, make another delivery appointment. If it isn? noted upon delivery, it is not claimable at a later time.

Drop Shipping

We will gladly Drop Ship to your customers for you. Please provide us with a full address and telephone number for any Drop Shipments you may want. The charges for Drop Shipments are as follows:

Loomis or Purolator Drop Shipment..........$20.00 per shipment
Truck Drop Shipment:.................................$30.00 per shipment

Truck shipments are subject to Residential delivery charges which can be substantial. Please provide a business address for your customer if possible. All Drop Shipments ship net or prepaid. We will not Drop Ship for a COD customer without the customer making prior payment arrangements. Your customer will receive a packing slip only upon receiving his shipment. Refused shipments will be billed to the shipping customer. Please make sure the correct parts are ordered.
Drop Shipping damage policies are different than normal damage return policies. A Drop Shipment is your company using our warehouse to ship to your customer. All damages and defective items must go through your company and be covered by your company? damage/return policy. Please do not have your customer call Golden Leaf. It is your responsibility to take care of any shipping damage that might occur.

Pricing

All prices are current and in effect at the time of printing. Golden Leaf reserves the right to adjust pricing and availability as needed.

This catalog supersedes all previous catalogs published. OEM parts numbers are for reference only.