Shipping and other costs incurred by GLA while attempting to deliver merchandise which is refused will be billed to the customer at the actual cost. Items Damaged in transit are the responsibility of the carrier. Please retain all packing materials and immediately contact the courier (i.e., UPS, FedEx, DHL, U.S. Postal Service, Canada Post, truck line) to file a damage claim. Please do not return damaged items to GLA. We will, however, be happy to assist you in filing your claim with the carrier.

General policy on core returns:

• No broken or missing parts, cracked cases, deeply grooved surfaces etc.
• Moveable items must not be frozen, locked or rusted solid.
• No case with torch cuts.
• No welded or bent shafts, ears etc.
• No disassembled cores accepted.
• Returned core must be same part as rebuilt unit purchased.
• Returned core should be returned in same box as rebuilt unit purchased.
• Core return-ability will be determined by the re-manufacturer and/or GLA.

If you are dissatisfied with an item, please contact GLA to obtain return authorization. Missing or damaged items must be reported within 24 hours of delivery . After speaking with us, we request that you also enclose a brief note describing the problem with the returned merchandise. We will accept the return of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your invoice within 30 days of the invoice date. Return of items ordered in error may be subject to a 20% restocking fee. Please do not return merchandise to us C.O.D. or postage due. If GLA is at fault in any way we will promptly refund your return freight charges. GLA is NOT responsible for air-freight charges or boxing/packing services. Only courier ground rates apply.